Net Negative Churn Calculator
Check whether expansion revenue from existing customers outweighs what churn takes away.
Net churn
What it measures
Net negative churn happens when expansion revenue from customers who stay exceeds the revenue lost from those who leave or downgrade. The base grows with zero new sales.
Why it matters
It is the strongest compounding effect available to a SaaS business, and a big reason usage based products outgrow seat based ones.
A worked example
Losing 5,000 MRR to churn while gaining 7,000 from expansion on a 100,000 base is 2 percent net negative churn: the base grew on its own.
How to read and improve it
Products earn net negative churn through natural expansion paths: more seats, more usage, more workspaces. Pricing has to leave room to grow.
Frequently asked questions
How rare is net negative churn?
Uncommon but achievable. Companies with usage pricing and multi seat products get there most often.
Is it the same as NRR above 100?
Yes, two framings of one fact: expansion beat losses.
More in SaaS metrics: SaaS CAC Calculator · Customer Lifetime Value Calculator · Churn Rate Calculator
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